ITSM Analyst (Service Request Management) - ServiceNow Specialist
Join Indra Philippines as an ITSM Analyst specializing in Service Request Management and play a pivotal role in optimizing IT service delivery through ServiceNow and cutting-edge ITSM processes. This is a unique opportunity to work in Canggu, Bali, leveraging your expertise to drive efficiency and innovation in our IT operations.
As an ITSM Analyst, you will be at the heart of our IT service management strategy, working closely with our global team to ensure seamless service delivery. You will be responsible for managing and optimizing our ServiceNow platform, ensuring it aligns with our business goals and ITIL best practices. This role offers a dynamic work environment, competitive salary, and the chance to work with a leading IT services provider.
📋 Tanggung Jawab Pekerjaan
- Manage and optimize the ServiceNow platform to ensure it meets the needs of our global clients.
- Develop and implement ITIL-aligned service management processes.
- Provide technical support and guidance to internal teams on ServiceNow.
- Monitor and report on IT service performance metrics.
- Collaborate with the global team to drive continuous improvement in IT service delivery.
- Stay updated with the latest trends and technologies in IT service management.
- Ensure compliance with IT service management policies and procedures.
- Participate in project teams to deliver IT service improvements.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 3-5 years of experience in IT service management, preferably with ServiceNow.
- Certification in ITIL Foundation or equivalent.
- Knowledge of ServiceNow platform and its capabilities.
- Experience in managing and optimizing IT service delivery processes.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Fluency in English, both written and spoken.
🛠️ Keahlian
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